{"id":407,"date":"2025-06-20T03:23:25","date_gmt":"2025-06-20T03:23:25","guid":{"rendered":"https:\/\/nineapp.com.my\/?page_id=407"},"modified":"2025-06-20T03:46:34","modified_gmt":"2025-06-20T03:46:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nineapp.com.my\/ms\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dapatkan jawapan supaya anda lebih faham\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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About Nine. App<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Nine App? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nine App is an integrated digital platform that offers users seamless access to <\/span>parking payment<\/span>, <\/span>various local council services, real-time updates, event announcements, and issue reporting within a single application.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The app is available to all individuals in Malaysia, including residents, businesses, and visitors. * While general content is accessible without registration, a registered account is required to access personalized services and features.<\/span>\u00a0<\/span><\/p>

*Note: Access for visitors will be introduced in Phase 2<\/span><\/i>.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, the Nine App is free to download and use. There are no subscription fees or hidden charges for accessing the app\u2019s core features. However, certain services offered through the app may involve third-party fees or payment requirements<\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOn which devices can I use Nine App? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nine App is available for Google Play Store, <\/span>iOS<\/span> and Huawei <\/span>AppGallery<\/span>. It supports both smartphones and tablets.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have two devices; can I install Nine App on two different devices? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For security reasons, you may only use the <\/span>Nine<\/span> App on a single device at any given time. If you were to install it on another device, you will automatically be logged out from the existing registered device when you log in to the new device.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum mobile device requirement to use Nine App? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Smartphones Operating System must be <\/span><\/span>iOS <\/span>12.0<\/span> and above<\/span><\/span> or <\/span><\/span>Android version <\/span>9<\/span>.0<\/span><\/span> and above<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use Nine App without creating an account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you <\/span>require<\/span> to register <\/span>an <\/span>account <\/span>using<\/span> the <\/span>Nine App.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan Visitor download and register account of Nine App? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Access for <\/span>visitor<\/span> will be introduced in <\/span><\/span>Phase 2<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I create two Nine App accounts using the same phone number or MyKad ID or passport number? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You are not allowed to register two Nine App accounts using the same phone number or MyKad ID or passport.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be able to use Nine App without internet connection? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, your phone needs a stable internet connection to use Nine App.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Notification & Inbox<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of notification will I receive? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will be notified about new services or app updates, payment <\/span>status<\/span> and more.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I view and check the notifications sent to me? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can access all your notifications by tapping the “bell” icon at the top right corner <\/span>on<\/span> your homepage.<\/span><\/span>\u00a0<\/span><\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be able to receive notifications if I have no data or Wi-Fi connection? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. You need to have a stable internet connection to receive notifications.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Account & Profile<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need an account to use the app? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Users must have a registered Nine account to access the information and microservices.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I register and log in? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Users <\/span>are required to<\/span> provide the necessary personal information as part of the registration process in the Nine App.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Users are permitted to update only their email and residential address. For changes to any other information, please contact customer service at:<\/span>\u00a0<\/span><\/p>

Talian Utama <\/span>+603 – 7622 2519\/ +016 253 4199 \/ +6016 447 4199 \/+6016 435 4199<\/span><\/b>\u00a0<\/span><\/p>

Customer Support Email: <\/span>support@nineapp.com.my<\/span><\/b><\/a>\u00a0<\/span><\/b>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I edit my profile picture? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Users are allowed to update <\/span>the<\/span> profile picture based on preferences.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I forget my password? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can click \u201cForgot Password\u201d feature <\/span>at<\/span> the login page to reset your password.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Services & Features<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the key features of the Nine app? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The key features include <\/span>parking payments, <\/span>digital payment platform, integrated with Selangor State <\/span>microservices<\/span> and many more.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use E-Wallet after successful register Nine App account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To use this service, users <\/span>are required to<\/span> activate their E-Wallet.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I reload the E-Wallet? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can reload your E-Wallet using online banking (FPX) or credit\/debit card<\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If an incorrect reload occurs, the available balance can still be <\/span>utilized<\/span> through <\/span>various options<\/span> such as transferring to a bank account, making payments via <\/span>DuitNow<\/span> QR, or using other supported features within the app.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Users can contact customer service at:<\/span>\u00a0<\/span><\/p>

Talian Utama <\/span>+603 – 7622 2519\/ +016 253 4199 \/ +6016 447 4199 \/+6016 435 4199<\/span><\/b>\u00a0<\/span><\/p>

Customer Support Email: <\/span>support@nineapp.com.my<\/span><\/b><\/a>\u00a0<\/span><\/p>

\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Technical Support & Troubleshooting<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the app crashes or malfunctions? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Kindly ensure that the Nine App is updated to the latest version. You may also try clearing the app cache in your phone settings. If the issue persists, restart your device or reinstall the app. For further <\/span>assistance<\/span>, please contact our support team at <\/span><\/span>support@nineapp.com.my<\/span><\/span><\/a>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You may email your feedback directly to <\/span>support@nineapp.com.my<\/span><\/b><\/a>.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, Nine App supports multiple languages including Bahasa Malaysia<\/span> and <\/span>English<\/span>, <\/span>allowing users to select their preferred language for a more user-friendly experience.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Y<\/span>our data will not be shared with third parties without your consent.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can uninstall and reinstall the App. Make sure your login credentials are stored safely to re-access your account.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Get answers which can help you understand About Nine. App What is Nine App? Nine App is an integrated digital platform that offers users seamless access to…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/pages\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":19,"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"predecessor-version":[{"id":427,"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/pages\/407\/revisions\/427"}],"wp:attachment":[{"href":"https:\/\/nineapp.com.my\/ms\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}